Collection of Personal Information
Refund Help is committed to protecting the privacy, confidentiality, and security of personal information. We recognise that visitors and users of this website are concerned about how their information is collected, used, and safeguarded.
Certain information is automatically collected when you access this website. Additional information may be voluntarily provided by you through online forms, email correspondence, or other interactions for the purpose of delivering our services.
Personal information collected will only be used for the purpose for which it was provided and will not be disclosed to third parties except where required or permitted by law. When you visit this website, our internet service provider’s standard web logs may collect anonymous information for statistical purposes only, including the date and time of your visit, pages accessed, browser type, referring website, and server address.
Cookies
Cookies are small data files placed on your device when you visit a website. Cookies allow Refund Help to recognise returning visitors, personalise user experience, maintain website functionality (including shopping cart operation), and assist with fraud prevention.
Cookies do not collect sensitive personal information such as your name or address. They may store website‑specific information such as page visits or cart contents. If your browser is set to refuse cookies, certain features of the website may not function as intended. For optimal use of this website, we recommend enabling cookies in your browser settings.
Advertising and Tracking
Refund Help uses third‑party services including Google Analytics, Google Ads, and Meta (Facebook) to analyse website usage, assess advertising effectiveness, and deliver relevant content. These providers may use cookies or similar technologies in accordance with their own privacy policies.
Further information about Google’s data usage can be found in its advertising policies. You may opt out of interest‑based advertising via the Network Advertising Initiative.
Security
While Refund Help takes reasonable technical and organisational measures to protect personal information, no data transmission over the internet or storage system can be guaranteed to be completely secure. Any transmission of information is undertaken at your own risk.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, industry standards, or business practices. Any amendments will be published on this website.
Contact
If you have questions or concerns regarding our privacy or security practices, please contact us using the details provided on this website.
All materials published on this website are protected by copyright law. Except as permitted under the Copyright Act 1968 (Cth), no part may be reproduced or reused for commercial purposes without prior written consent.
Data Protection Law
Effective Date: 25 May 2018
This policy explains how Refund Help complies with applicable privacy and data protection laws, including the EU General Data Protection Regulation (GDPR), the Privacy & Electronic Communications Regulations 2003 (PECR), and other relevant legislation (collectively, “the Law”).
Data Controller
Where personal data is provided directly to Refund Help, Refund Help acts as the Data Controller and is responsible for compliance with its legal obligations under the GDPR.
Scope of This Policy
Refund Help respects your right to privacy and is committed to handling personal information in a lawful, fair, and transparent manner.
By providing personal data, including through use of this website, you consent to Refund Help contacting you by mail, email, telephone, messaging applications, or SMS for:
a. our legitimate business interests, in accordance with applicable data protection laws; or
b. purposes for which you have provided consent.
If you do not agree with this policy, please do not provide personal data or use this website.
How Personal Information Is Collected
Personal data may be collected when you:
- visit this website;
- make an enquiry or contact Refund Help;
- provide personal details to our staff;
- purchase services from Refund Help;
- communicate with us by email, telephone, text message, or post;
- interact with us via social media platforms;
- register for services or provide consent to be contacted.
Types of Information Collected
Personal information collected may include:
- name and title;
- contact details such as address, email, and phone number;
- demographic information where relevant;
- financial or banking details;
- records of correspondence;
- photographs provided by you;
- website usage data.
Retention of Information
Personal information is retained only for as long as necessary to fulfil its purpose and comply with legal obligations. Where marketing preferences are withdrawn, minimal information may be retained to ensure no further contact is made.
Sensitive category personal data will be deleted after two (2) years unless required by law or ongoing engagement.
Your Rights
Subject to applicable law, you have the right to:
- access your personal data;
- request correction of inaccurate data;
- object to or restrict processing;
- withdraw consent at any time;
- request deletion of your personal data.
Requests may be made by contacting support@refundhelps.org Requests may be refused where legally permitted, in which case reasons will be provided.
Marketing Communications
You may opt in or out of marketing communications at any time. All marketing emails include an unsubscribe option, and requests will be actioned promptly.
Third‑Party Links and Social Media
This website may contain links to third‑party websites or social media platforms. Refund Help is not responsible for the privacy practices or content of external websites. Use of third‑party links is at your own risk.
Sharing of Information
Refund Help does not sell or rent personal information. Information may be disclosed where required by law, to prevent fraud, to protect safety, or in connection with a business restructuring or sale.
Policy Updates
Refund Help reserves the right to amend this Privacy Policy at any time. Material changes will be published on this website prior to taking effect.